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We offer a 30-day return guarantee. After you receive your order if the product does not match the decor of your home, your taste, your colors, or just plain didn't meet your expectations, we will provide you with a refund – see below for more details.
Please note when electing to return an item, actual round trip freight charges will be deducted from your refund. Round trip freight charges include actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items. In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging.
Please note that orders can only be canceled before they ship. Once your shipment is en route it can longer be canceled. If you refuse an order, it will fall under our standard return policy which is subject to a deduction of round trip shipping from your refund. We cannot cancel an order unless we receive your request in writing to firstname.lastname@example.org prior to shipment. You must receive an acknowledgment from us confirming the cancellation. All promos, special buys, open box items, dealer seconds are valid while supplies last. In the event of items being "oversold" a full refund will be issued.
We attempt to ensure accuracy with regards to product descriptions. However, we do not warrant that product description or other site content is error-free. Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, we reserve the right to refuse or cancel any furniture orders placed at incorrect prices.
Because our products are constructed using natural materials (including wood, granite, rock, marble, etc.) and natural finishes, variances between the pictures on our website and actual product delivered can occur. We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations. This variance in natural color makes each item unique and is not a justification to cancel or grounds for a return.
Lastly, please note that all product and policy information presented on our website and in written correspondence supersedes any and all phone conversations.
Merchandise Damaged or Defective upon Receipt
While we don’t anticipate problems, accidents do happen.
Assessment of damage – please help us prevent future problems! We do not expect you to be able to determine the difference between shipping damage and manufacturer defect. However in order for us to prevent future problems from occurring, assessing the difference is important to us. While shipping damage is often determined by the condition of the box, the manufacturer may be responsible for many other things – e.g. poor craftsmanship, damages concealed inside good packaging, or even for inadequate packaging. Our Customer Service representatives will ask for your feedback relating to these possible conditions.
Parts Missing or Damaged upon Receipt
Please be sure to contact us within 2 days of receipt should product parts be damaged or missing. We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you.
In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item. However, please note that due to our wide selection of furniture, it is impossible to keep all parts and items in stock all the time. There are times replacements must be ordered directly from the manufacturer.
Unless otherwise noted on the product page, all items come with a 1-year warranty against manufacturing defects. Any manufacturing defect claim should be filed directly with the manufacturer along with sales receipt.
Should you have any questions, please contact our Customer Service @ 1-844-663-3170 or e-mail email@example.com.